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| When you call the pharmacy, you will hear: "Hello. Thank you for calling Eastside Pharmacy & Custom Compounding. Please choose from the following options or simply hold for assistance." "If you are calling to refill a prescription and know your prescription number, press (1)"... When you choose Option 1, you simply enter in your prescription number by pushing the appropriate numbers on your telephone keypad. You will also be asked to verify your phone number so you can be reached if the pharmacist has a question. That's basically it! And if you need to speak with someone, you simply stay on the line and your call will automatically be transferred to the pharmacy! We recognize that it takes time to get used to a new way of doing things. So please, give Eastside Pharmacy & Custom Compounding a try! Use the system a few times, and then let us know what you think. Once you become familiar with the system, and you know what you need to do when you place your call, you will be able to save even more time by entering your selection as soon as your call is answered. Remember, the purpose of the system is to provide our customers with better service at all levels within the pharmacy. |
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Eastside Pharmacy and Custom Compounding, Inc. Website Designed by Billy & Monique Cannon, Jr. Last modified: 04/14/10
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